A Chief Technology Officer for Canberra organisations.
Technology and executive leadership from Programbuilt: a Chief Technology Officer in the chair, and the commerce, finance and sales systems that scale a business, built, deployed and run by one team.
- What do you sell?
- How do you sell it?
- Can you sell more?
- Can we automate it?
Can you sell more, for less?
Built for businesses growing
Scaling from $1 million to $20 million? That is exactly where we do our best work.
Annual revenue
$1m$5mAnnual revenue
$5m$10mAnnual revenue
$10m$20m
We design, build and deploy the systems that automate and scale your sales and your payables.
The first problem worth solving is how to automate your sales and payables.
Programbuilt
Programbuilt is enterprise-grade commerce, finance and operations engineering: revenue engines that sell, collect and pay, run on your customer data and your own operating logic, with frontier models optimising and then automating them end to end.
- SaleWhat you sell.
- Checkout
- Ticketing
- Exhibitor sales
- Sponsorship
- Merchandise
- Deposits
- Instalments
- Card networks
- MoneyManage the money.
- Invoices out
- Bills in
- Payment plans
- Auto-chasing
- Budgets
- Reconciliation
- Ledger posting
- Tax split out
- DataSecure the data.
- Postgres
- Semantic memory
- Embeddings
- Read speed
- Customer history
- Stock and capacity
- Attribution
- Full export
- EngineThe technology performance engine.
- Pricing logic
- Approvals
- Sales agents
- Service agents
- Drafting
- Triage
- Forecasting
- Escalation
We work across trusted frontier models and the platforms your bank and your accountant already trust: Anthropic and OpenAI models running under your own operating logic, every dollar in and out on Stripe’s PCI DSS Level 1 rails with 3D Secure and Radar fraud screening, data on Google Cloud and Supabase Postgres with row-level security and encryption at rest and in transit, and the ledger kept honest in Xero, MYOB or QuickBooks through their official OAuth APIs. Nothing exotic, nothing you cannot inspect.
The problem - Selling more keeps costing you more.
Whatever you sell, the walls are the same four. Count how many you are standing at.
- You pay for software you can't drive. The big-name platform seemed like the answer. Now you pay for it every month, the team touches a tenth of it, and the business still runs on spreadsheets around it. Roughly a third of small business software spend goes to tools nobody uses.
- Hiring is your only growth lever. The only way you know to sell more is to add another salary. Every hire brings wages and management overhead, and the profit you were chasing walks back out the door as payroll.
- The selling is slower than the demand. You could sell more of whatever you sell tomorrow if the selling itself did not crawl. Every order still waits on a human to chase it, take the payment, raise the invoice and match it in the books.
- The race you can't see. Nobody sends a memo when a competitor automates past you. Their checkout closes sales while yours emails a PDF, and their books close themselves while yours eat a weekend. You find out when the market tells you. Move first.
Sell more, with fewer hands on it.
System builds - Exhibition and event commerce, with finance automation.
Money in
The organiser's website
Event pages and checkout, embedded on their own site
Tickets
Sold on the event page
Booths and floor space
Deposit or pay in full
Sponsorships
Collected on schedule
Applications
Approve who can buy tickets, booths and sponsorships
Exhibitio workspace
One place to run the whole event
Claude connector (MCP)
Live
Organisers connect their own Claude to the workspace: revenue, orders, invoices and applications on tap.
Marketing suite
In beta
Meta Ads and Google Ads connected: spend, conversions and return on ad spend, in the workspace.
Customer Service Agent
Live
Answers attendees around the clock; the organiser approves every reply.
The organiser's Stripe account
Sales settle directly in the organiser's own account. Exhibitio never holds the money. Payouts and supplier payments run on Stripe rails, with automatic instalment plans for booths and sponsorships.
Venue
Scheduled payments
Suppliers
Scheduled payments
Crew
Scheduled payments
The organiser's Xero ledger
Daily sales post into the organiser's own Xero as draft invoices, tagged per event, ready to reconcile against payouts and supplier payments.
Money out
Wired into the stack
Meta Ads
Connected
Google Ads
Connected
Google Analytics 4
Connected
Stripe
Money rails
Claude (MCP)
Live connector
Automate invoicing and reconciliation.
Plan, approve and reconcile in one place.
- Planned against actual, both sides of the ledger
- Invoices emailed in, read and matched
- Bank detail changes flagged before approval
- Approved bills posted with the document attached
Plan to profit
- Planned income
- A$184,000
- Actual income
- A$121,450
- From real paid sales
- Budgeted cost
- A$96,200
- Actual cost
- A$74,880
- Read off the invoices
- Projected margin
- A$87,800
- 47.7% of income
The budget
Auto reconciliation
- Main hall hireA$42,000 budgetedA$42,000
- Stand build and riggingA$18,500 budgetedA$19,240
- Security and trafficA$9,800 budgetedA$9,800
- Print and signageA$6,400 budgetedAwaiting
Actual cost is read off the invoice, not typed in. Press the eye and the source document opens on the line it paid for.
The inbox
Invoices waiting
- Melbourne Convention CentreA$42,000.00INV-20418Due 14 MarVenue hire · Main hall hire
- Norwest RiggingA$19,240.00INV-3391Due 21 MarBuild · Stand build and rigging
Bank details differ from the last invoice from this supplier.
- Sentinel SecurityA$9,800.00SS-8842Paid 2 MarApproved · Posted to Xero
Emailed in, read, matched to a supplier and a budget line, and held until a human approves it.
Upcoming payments
Committed, dated and funded
Committed next 30 days
A$61,240.00
vs A$78,500.00 available
- 14 MarMelbourne Convention CentreA$42,000.00Approved
- 21 MarNorwest RiggingA$19,240.00ApproveReject
- 02 AprPrint and signageA$6,400.00ApproveReject
Approved bills post as coded drafts. Nothing moves without a yes.
See the budget that reconciles itself.
Planned against actual, ad spend, duplicates caught, instalments scheduled.
Take the money on your own site.
Commerce checkout applications.
- Tickets, booths, sponsorship, merchandise
- Deposits, instalments and scheduled balances
- Card, Apple Pay, Google Pay, wallet passes
- Embedded on your site, settling to your account
Tickets
Modern Home Expo
16 to 18 April, Melbourne
Payment method
Card information
2 x Weekend pass
A$110.00
Attendee names collected after purchase
Tickets emailed instantly, wallet passes included
Exhibitor booths
Stand B14, 3m x 3m
Deposit now, balance on schedule
Payment method
Card information
30% deposit
A$855.00
Balance A$1,995 due 12 February
Instalments scheduled automatically
Sponsorship
Major partner
Signed, then billed on terms
Payment method
Card information
First instalment
A$6,000.00
Three payments, 30 days apart
Invoice posted to the ledger on payment
In their pocket
Every ticket and confirmation issues a pass. It updates itself when the time, the door or the stand number changes, and it scans at the gate offline.
Merchandise
Order confirmed
Added at checkout after the ticket, on the same card, in the same order. One payment, one confirmation, one place it all lands.
- Order number
- MHE-2041-8837
- Delivery
- Kristin Watson14 Roseneath StreetClifton Hill VIC 3068
- Payment
- Ending 4242
- Event tee, blackSize LCollect at the door or shipA$45.00
- Show print, A2Numbered edition of 100Ships flatA$60.00
- Subtotal
- A$105.00
- Shipping
- A$12.00
- GST included
- A$10.64
- Total
- A$117.00
Stock decremented, a picking note raised, and the sale posted to the ledger with GST split out. No one retypes any of it.
Money path
Embedded on the client’s own site, settling directly into their own account. We never hold the money.
Turn bookings into sales.
Booking systemSales systemA booking is a sale, so the system treats it like one.
- Enquiry to held slot in one motion
- Deposit taken before the diary moves
- Reminders that end the no-show
- Rebooking prompted before they leave
Enquiry in
Your site and profiles
Search, social and referral, into one funnel
Availability
Real slots, live
Book on a phone
Under a minute
Deposit taken
Held at booking
The booking engine
One system for the calendar and the money
Reminders
Cuts no-shows
Rebooking prompt
Before they leave
Posted to the ledger
Reconciled
Revenue out
Built on rails you already trust
Stripe or Square
Deposits and balances
Google Calendar
Two way sync
Twilio
Reminders by SMS
Xero
Posted daily
MYOB
Or posted daily
Supabase
The records underneath
Increase sales velocity.
SpendOn-saleDatabaseRun them apart and you are guessing what worked.
Every dollar of revenue traced back to the dollar of spend that caused it. Pricing and release built into the checkout, and the audience owned rather than rented.
Demand in
Paid acquisition
Timed to the on-sale
The database
Owned, not rented
Organic and referral
Artists and exhibitors
The on-sale
Tiers, releases and urgency built into the checkout
The revenue engine
Revenue, attribution and cost of sale
Margin per show
Not per invoice
Which shows carry it
Portfolio view
Next year’s floor
Sold during this one
Decisions out
Measurement wired in, not bolted on
Meta Ads
Spend and conversions
Google Ads
Spend and conversions
Google Analytics 4
Funnel and source
Stripe
Revenue truth
Supabase
Where it all lands
Claude (MCP)
Ask the numbers
Automate sales cycles.
Agentic customer service assistants and sales agents.
- Reads your mail, channels and documents
- Remembers by relevance, not by recency
- Answers, quotes and follows up in your voice
- Sends nothing without your yes
Everything arriving
Polled, not webhooked
Channels
Per person, per thread
Documents
What the business knows
Asynchronous processing
Triage, compress and embed, off the critical path
Triage
Haiku, is this worth you
Compress
Sonnet, the payload shrinks
Embed
Voyage, 1024 dimensions
Semantic memory
Relevance, not recency
Drafts the reply
Opus, in your voice
Waits for your yes
Nothing sends itself
Sends and follows up
Then remembers it
Actions out
The stack it actually ran on
Anthropic
Haiku, Sonnet, Opus
OpenAI
Where it suits the job
- V
Voyage AI
voyage-3.5, 1024 dims
Supabase
pgvector, 1024 dims
Gmail and Outlook
Read and send
Notion and Drive
What it knows
Built inside your business, and yours to own
Your time and attention back.
Can you sell more, for less?
We build and deploy systems.
The offer - Two builds. One fixed price each.
Every Program comes as Light at US$3,999, delivered in four weeks, or Pro at US$8,499, delivered in eight. US$100 books your onboarding and comes off the price. Nothing billed by the hour.
Book your setup
US$100 to book · onboarding call within two business days
- Light: three connectors, four weeks
- Pro: six connectors, eight weeks
- Nothing sends, books or pays until you allow it
- Twelve-month warranty at no cost
The alternative - Less than a salary. Faster than a contract.
A full-time hire
A senior six-figure salary
On the books, carried whether the work is there or not, plus equity. They tend to direct the build more than do it.
An agency
A team you manage
Capacity across people you coordinate, scoped to a contract, and gone when it ends. The knowledge leaves with them.
Program
Starts with a call
The system built and run for you. Fixed scope, no hourly meter, no lock-in. You see it working every week, and you own it outright.
The engagement
An interim CTO and a build team, inside your business
A build team inside your business, deploying and running the systems that scale it. Fixed scope, fixed price, live in weeks.
- A fixed stretch, not an open meter
- The systems built, not specified
- Run live while it beds in
- Handed over, documented, yours
The founder - Founded by an owner. Built by engineers.
Programbuilt was founded by Kevin Mack after thirteen years running a national events business on the systems it builds today. Every program starts from that seat: an owner who wanted more profit and less doing, and built the technology to get it.
Programbuilt
Your technology chair, Chief Technology Officer · Canberra
- Chief Technology Officer
- Interim and fractional CTO
- Growth engineering
- Commerce and finance systems architecture
- Solution architecture
We build systems that sell, take the money, and do the books.
The track record behind it: thirteen years as a CEO, growing a business on technology, a hundred and fifty shows, $60 million in revenue, and a Shopify Build A Business award in media and technology.
But the years are not what made it work. The technology is. Every year the goal was the same, make more profit and do less. So we built systems that solved the same problems once, instead of hiring people to solve them every week: the checkout, the invoices, the reconciliation, the chasing.
Canberra runs on organisations that outgrow their tools quietly: associations and member bodies, firms serving government, and owner-led businesses holding real transaction volume on spreadsheets and goodwill. They rarely need a department. They need a Chief Technology Officer for a stretch, and a system that holds after the engagement ends.
Everyone shares one goal in modern business: to own a modern money-making machine. We build them.
One team, start to finish
- Advise
- Build
- Deploy
- Hand over
The client portal - One portal, from your first call to your handover.
Your own client portal: access granted platform by platform and logged, meetings booked with join links, and the build moving on the rail in front of you. Nothing lives in an inbox thread.
Access
6 of 6 granted
GitHubAccess granted- Google Analytics 4Access granted
- VercelAccess granted
- Google CloudAccess granted
- GmailAccess granted
- StripeAccess granted
Upcoming meetings
This fortnight- Kickoff and scope walkthroughTue · 9:00amJoin with Meet
- Design reviewThu · 11:30amJoin with Meet
- Build check-in, week 2Tue · 9:00amJoin with Meet
- Handover walkthroughFri · 2:00pmJoin with Meet
Your build
Step 3 of 6 · Access- 1Scope
- 2Design
- 3Access
- 4Build
- 5Test
- 6Handover
- 1
Scope
A free call, then a fixed-scope proposal you keep: what we build, what it costs, the date it lands.
- 2
Design
The architecture, the plan and the timeline, designed and in writing.
- 3
Access
We connect to the platforms you run on, through the portal checklist, logged as we go.
- 4
Build
Working software, in the open, at the speed you invest in.
- 5
Test
Tested properly and shipped ready for production.
- 6
Handover
You own the system and the IP, documented and clean. We stay on only if you want us to.
A preview of the portal every client works in. Access, meetings, progress and handover, in the open.
Questions - The questions owners actually ask.
- What is a fractional CTO? A Chief Technology Officer engaged part-time: senior technology leadership, the architecture and the technical decisions, without the full-time salary. Programbuilt goes further than the usual version of the role. As well as making the decisions, we design and build the commerce, finance and sales systems that scale a business, then run them live. Growth engineering is the work; Chief Technology Officer is the chair.
- Do you take interim CTO engagements? Yes. An interim CTO is the full-tilt version of the role: the technical founder left, due diligence is on the calendar, the build stalled, or the agency is gone. Programbuilt steps in for a fixed stretch, stabilises the systems, makes the decisions that cannot wait, then hands over to a permanent hire or steps back to a fractional cadence.
- What does it cost? Two builds, each a fixed price to a fixed scope. Light is US$3,999, delivered four weeks from your start date. Pro is US$8,499, delivered in eight. US$100 books your onboarding and comes off the price, and both builds carry a twelve-month warranty at no cost. No retainers, no day rates, no menu.
- What do you actually build? The money path, end to end: checkouts embedded on your site, booking and sales systems that take money, and the finance behind it, invoicing, payables and reconciliation into Xero or MYOB, automated. On the top tier, the growth and advertising engine on top: PPC agents, attribution and AI visibility.
- Do you work with Canberra organisations remotely? Yes, and in person when it matters. Programbuilt is Melbourne based, an hour away, and the engagement runs through your own client portal with progress visible daily. The calls, the workshops and the handover happen on your clock; the build itself is asynchronous.
Built, not advised.
Commerce, finance and sales systems.
A Chief Technology Officer for Canberra organisations, from first call to live handover.
Scope, develop, deploy, handover, scale.
- What do you sell?
- How do you sell it?
- Can you sell more?
- Can we automate it?